Andrea Cecchetto, Markham Public Library
Andrea Cecchetto first joined Markham Public Library in 2004. Andrea is currently a member of MPL’s senior management team as the Manager of Learning & Growth. In this role, Andrea combines expertise in organizational development with experience in service development and project management. Andrea is responsible for organizational design, workforce planning and recruitment, talent management, leadership development, staff training and change management. Andrea’s area of specialization as an organizational development practitioner is in organizational culture change and staff engagement. Andrea has used this unique framework to design and manage several key initiatives at MPL including the Customer Service Revolution, which was the gold medal recipient of the Institute of Public Administrators of Canada’s Management Innovation award in 2014, as well as a major organizational transformation in 2012. Andrea’s current projects including the implementation of the library’s succession management strategy, an organization-wide technology immersion project and the development of a new framework for service improvement based on organizational innovation and creative thinking.